Policy draft

Refund Policy

This draft keeps the current prototype honest: product pages show intended offers, but final refund and fulfillment rules still need to be locked down before public paid marketing.

Before workOrders should generally be cancellable before custom work or photo review begins.
Custom workRefunds should depend on revision stage and whether a custom deliverable exists.
Physical goodsPrint, shipping, defect and destination-country rules need clear handling.

Recommended logic

Digital and custom products

  • Before review starts: cancellation should be simple if no custom work has begun.
  • After first direction: revision rules should apply before refund rules.
  • After final delivery: refunds should be limited to clear defects, wrong files or agreed quality failures.

Physical keepsakes

Print and shipping rules

  • Define damaged-item proof requirements and replacement windows.
  • Clarify wrong-address, customs delay and carrier delay handling.
  • Separate digital preview approval from print-production responsibility.

Before accepting real orders

Rules still needed

CGpets should publish a final support email, response-time expectation, revision count, cancellation window, print partner policy, damaged-item process and exception path for memorial or sensitive orders before collecting regular payments.